Delivery
Kerbside Pallet Delivery – ￡47.94
Price is inclusive of VAT
UK PALLET DELIVERY
Orders that are placed ‘to order’ usually will take 2 – 4 weeks. We will advise you on delivery date at the time of the order.
Items that are in stock are usually dispatched next working day.
The delivery is made to kerbside of the property only. The driver will not be able to assist with the onward movement of the goods or unpacking for insurance reasons. If your property has restricted access for kerbside delivery please let us know at the time of ordering. We request your contact telephone number as the courier may need to contact you regarding delivery. Please make sure someone is at the property at the time of delivery.
Pallet deliveries are made between 8am – 5pm Monday to Friday within 2 working days from dispatch time. Unfortunately we cannot guarantee an exact time of delivery on the day.
Express delivery is next working day after dispatch.
INTERNATIONAL CRATE CHARGES
For oversized pallets (over 120 cm in length) additional crate charges may occur. Please contact us for more information regarding this service.
REMOTE AREA DELIVERY
If you happen to live in an area that is considered to be ‘remote’ by our couriers, you will incur additional delivery charges. Remote areas include: Channel Islands, Isle of Man, Scilly Isles, Isle of Wight, Highlands, Northern Ireland, Grampian, Scotland Offshore. Please contact us for the remote area delivery quotation.
DAMAGES AND RETURNS
Take care when removing all packaging to avoid damages and injury. Please ensure you check the goods when they are delivered to ensure you are happy with the product and contents of the delivery. In the first instance of goods being delivered and visible damage to the delivery can be seen, please sign for the goods as damaged and accept the delivery. We allow 24 hours from signature of goods to notify us of any damages or shortages. Please contact us within this time so we can replace the goods and make a claim with our couriers. Failure to notify us within this period will void any replacements being issued.
Where the goods are “to order” you cannot:
- return the goods
- seek any refund of the price paid by you from us
This is because when we receive your order, the order is placed with our suppliers and the order process begins immediately.
The goods are ordered to your exact specification.
‘Stock orders’, where the goods are held by Tile by Tile, immediately available and not ordered especially for you can be returned within 14 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible.
The cost of returning the goods once delivered is at your own cost and risk